Every year my local library has a summers series of lunch presentations on Fridays. Last year they invited me to present on the topic of passwords. I am doing a similar presentation this Friday at noon about Password Security and Privacy. See the details in the flyer below. Next week, I will review the experience here on my blog.
In preparation for the event, I have been reading a recent book about privacy and security called The Art of Invisibility by Kevin Mitnick. The author is a hacker who explains a bit how technology works and a lot about how it affects you and your privacy and security. One of the most important points he makes is to make sure that you have a password on your smartphone. This will be one my first points in my presentation on Friday. If you are in the area, I hope to see you there!
In my experience training people on how to use their technology, I have noticed a recurring pattern. No matter how accomplished or experienced they are, at some level they are intimidated and made to feel incapable in the face of their tech. This puzzled me at first. How can such accomplished and successful people feel so out of sorts around their digital tools? Some even go so far as to try to give them up altogether. What were they finding so difficult?
Whenever we start learning something new, we are complete novices. We don’t even know what we don’t know. We are essentially helpless. For anyone who prides themselves on their successes and knowledge, this is a very challenging feeling to live with. And with technology, there is so much to learn, right? But what if there wasn’t so much to learn?
We often learn best through metaphor and stories. Let me share one with you. When I learned to drive a car, I learned on my family car. I don’t recall what make it was, but let’s just say it was a Ford. At first I gripped the steering wheel with white knuckles and everyone in my family was afraid to ride with me. Slowly, I got better and more confident until others felt safe whenever I was driving. This felt good. But then I had to drive another make – my grandmother’s Mercedes. While I was nervous about driving her really nice car, I wasn’t nervous that I would know how to drive it even though it was a brand new and different car to me. Why? Because all cars (in the US) work the same. The steering wheel is on the left. The gas pedal is on the right, the brake on the left. The gear shift is generally on the floor to the right of the driver. Sure, how you turn the headlights on and adjust the temperature of the inside of the car are different but the essentials for actually driving the car are the same.
Now, the same is true of any software you use. In fact, I would go so far as to say that once you learn how to use one program, you are about 70% of the way to learning how to use any other. Just like the car, most of what you know in one program works the same way in all the others. Sure the settings might be in a different place, but how you open the program, close the program, and use the menus are the same for all.
The source of much anxiety in learning to use software, then, is feeling overwhelmed by how much there seems to be learn. But with this idea, you can see that there isn’t quite so much as at first seems. In fact, if you can browse the web to read this post, then you are most of the way to knowing how to use any program on your smartphone or computer. Now you just need to learn to play with it!
I’m referring to your smartphone. Or your tablet. Or your laptop. Or that latest program or app you installed or updated. You can’t break it simply by using it. In fact, modern software is designed for you to learn by using it. And it is pretty easy to do. Don’t believe me? Give whatever you are struggling with to anyone between the ages of two and twelve. They won’t ask you how to use it or look for a help file or video. They will just dive in and start using it. And you can, too. You may feel like you can’t or that it is simply too difficult. And that may in fact be part of why you can’t. You’ve “psyched” yourself out and frozen your natural playfulness. Here is a story from my family to illustrate my point (sorry, Dad!).
My dad is an incredible mechanic. The smell of oil and gasoline surrounded him when he came home from work. Every time I get my car serviced is a trip down memory lane. The last place my dad worked before he retired, he completely rebuilt a service truck. I mean he stripped it down to the frame and rebuilt it, improving each system on it. It was an incredible achievement of engineering. This brilliant man tells me that he just can’t get the computer. I lovingly tease him that it isn’t an inability but rather a lack of desire. You see, my dad loves to tinker with and build stuff – in the physical world, anything he can put his hands on, figure out how it works, and then make it better. Because computer software is a black box that he can’t see into or wrap his hands around, he has convinced himself that he can’t learn it. But we can all find a way out of our struggle struggle to learn if we decide to bring a sense of play to the experience.
Children have this innate desire to play and have fun. When kids are most focused on something they are enjoying, adults often mistake this for “getting serious” about something. For the child, they are just immersed in their world of play. As a toddler, I bet my dad sat on the floor playing with Tinker Toys/Lincoln Logs/Legos. His work as a mechanic was just an extension of what for him was play. And that childlike sense of play is the approach we all need in learning how to use our electronic doodads.
Here are some tips for turning that phone in your pocket (or other gadget) into a source of fun instead of frustration.
- Treat your technology like a toy or a puzzle. Find something about it that you enjoy and play with it. Feel free to ask your family or friends for help.
- Be patient with yourself. Few of us are very good at something the first time we do it. It takes time to learn. So be kind to yourself.
- Share your victories. When you figure something out or discover something new, share it with someone close to you. Play is for enjoying and sharing with others.
Let me know how implementing these ideas helps you by leaving a note in the comments. And have fun!